NatWest

Good management

15 May 08, 13:19 Above expectations

The staff in here are always really friendly and helpful - I think this is the most important feature of any bank. As it is a central London branch, it gets pretty busy at lunchtimes, though the staff never look harrassed. They keep an eye on the queues and bring out additional members to help as soon as there are more than three people in the queue. It is nicely laid out too, you're either in the till section or at the information desk - a simple and efficient use of the space. A good bank on the whole, and a great branch at Charing Cross.