expect to wait...
13 Nov 07, 11:01
Below expectations
Everytime I go to this Natwest there seems to be a huge queue. In some cases this is down to it being busy but more often than not its due to a lack of staff serving. Its so frustrating when you see staff wondering behind the cashier looking as if they ve got something more important to do when they could be serving customers. Or what seems to happen here is that they start serving and then get up and wonder off for 5 minutes
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