After-sales is a joke!!
17 Feb 08, 23:02
Well below expectations
Yes they care plenty about your bathroom until they get the money! Bear in mind that they only offer an 18 month guarantee on their expensive products and when they go wrong (and believe me they DO go wrong) you will be lucky to get any help from them. When part of my very expensive bathroom malfunctioned after just under 2 years they were utterly clueless about the construction of the item and had me ordering replacement parts I didn't need for £300. In general I found their attitude irritating and condescending - like they were getting so much business they couldn't be bothered to deal with it. I would NEVER go here again.
Plumbing Pros
29 May 07, 18:51
Beyond expectations
Having just bought a new flat which has more or less needed everything single inch of it replacing, to date Aston Matthews remain the only consistently reliable company I've used throughout - a rare feat I've learned within the field of house maintenance.
While they are not necessarily the cheapest place to source your bathroom, they do have a great range of higher end sinks, showers etc., but importantly, their staff seem to genuinely care about your bathroom and the are super-informed about everything bathroom related - almost unnevervingly so. As a result, I seem to have inadvertently bought every last fitting for my tiny but now over priced bathroom from Aston Matthews
