Avoid Mahir London
10 Dec 07, 02:26
Well below expectations
This review is for the retail shop called Mahir London. They sell Indian Clothes such as Sarees, Shalwar Kameez, Necklaces etc. They have quite a few shops mostly in London and the Southeast. Their main shops are in Forest Gate E7, Bethnal Green E2 and Whitechapel E3.
I had the unfortunate experience of shopping in Mahir London in Bethnal Green.
One of the odd things in this shop is that the majority of items do not have their price advertised and you have to ask the staff about the price. This tended to get quite tiresome and boring asking the assistant. I also noticed that a customer was bargaining and arguing with the manager over the price of a product whether it was fixed or not. This could all have been avoided if Mahir London simply advertised the price on each product like a normal retail shop. Also the receipt was not a formal company receipt, just a bit of paper with the item name, price and initials.
I bought 3 items there in the last week on 02/12/2007 and two items were faulty. I was told by the manager before paying that i can change my items within one week if i change my mind, this was because they had no proper changing room.
I bought the following 3 items:
1. A packet of Henna. This item was OK but the instructions were in Urdu so could not understand how to put on.
2.Baby pink Ladies Shalwar Kameez. This item was faulty. Took it home and found out that 2 pins on the back were damaged and this was clearly a manufaturing fault, i decided to take this back.
3. A Ladies islamic scarf. This was faulty. Again found that that print on the material had actually faded, this was odd as it was brand new and should not be faded.
So i decided to go into the shop in Bethnal Green and decided that i would politely ask for a refund for my 2 faulty items.
I asked the assistant and she had very poor broken english, so she reffered me to the shop manager. The manager came and i showed him my faulty items. He straight away said that there would be no refund. I pointed out to him that under the supply of goods act 1994, that he must provide me with a refund as the item was faulty. When i told him about this law and he was puzzled and said he had never heard of the supply of goods act. I was shocked! He said he has worked there about 9 years and had never heard of this law. He then walked away and said he cannot deal with me now as he is busy and i should wait.
I then waited for 10 minutes while he left the shop for something, i was quite annoyed to see him come back sipping coffee!. He then said that to me that he has already spoken to me and will not give me a refund as the goods were perfect at the time of sale. I clearly said that this was done at the mnufacturers.
We then argued for about 10 minutes, with no resolution. I then gave up and said i will speak to solicitors about this. He said ok. So i wasted alot of time trying to get a refund and had lost 65 pounds as the goods were still faulty.
So this is a warning to people that they should avoid Mahir London at all costs
I'm writing this to warn people not to shop in Mahir London as if you have a problem you could well end up out of pocket!!
They have the worst customer service staff in retail you almost over look bad service (especially in london) when you intend on purchasing items as rude, unhelpful staff appear to be the norm.
They have no visible returns policy displayed in store. No exchange, refund policy is advertised in the store so unless your item is damaged at the time of sale (which is unlikely) you will end up with bags of excuses why you can not refund/exchange the item etc. The service in Bethnal Green is shockingly bad, the staff lack any motivation, ambition or have any common sense at all and do not speak English well. The manager told me "Look at this item, how do you expect me to sell this shoe to another customer when you have worn it" When I told him that the kameez and scarf was faulty and it shouldn't be sold to another customer, he merely tutted and shrugged his shoulders.
Mahir London will take your money quickly if you let them, and then refuse to offer you any kind of return/service if the shoe is faulty.
Go elsewhere if you require any Indian Clothing and accessories etc.
So My advice to everyone avoid this shop at all times and make sure you check your item properly at the till before buying as their simply is no refund if things go wrong or are faulty.
Cheers Nadia
