Small rooms, breakfast not included & some staff unhelpful
13 Apr 08, 17:27
Below expectations
I stayed here for a wedding and the hotel carpark was full, they hadn't reserved any parking spaces for the wedding party. Staff were very rude to us, shouting at us to move on and go to a public car park, when we were trying to unload the car in the bay at the front of the hotel so that we wouldn't have to endure the 20 minute walk from the nearest public car park in our wedding outfits with all our luggage in the pouring rain. At check in they "lost" and "found" our room several times and it took about half an hour, if not longer to check in. A relative who had booked a room for herself, her husband and her 2 children was told that 4 people to a room was not allowed and they would have to put their 2 children in a separate room which would be more expensive than the room already booked - this was eventually sorted out by the father of the groom who painstakingly had to explain why it was unacceptable to expect parents to put 2 children in another room. We were told our room was slightly upgraded and wasn't a standard room but whatever was one up from that - our room was tiny and we would not have been happy had we paid to be upgraded as it seemed like a very standard room - there was nothing to indicate any kind of upgrade. Breakfast was not included in the room rate and was so expensive that we checked out without eating there. Would not stay there again unless the room rate was significantly reduced and breakfast was included in the rate.
Groups: We Love Law
Royal Lancaster Hotel
08 Apr 08, 21:07
As expected
Location is excellent above Lancaster Gate tube station so only 5 - 10 minutes tube from Oxford St without changing. With the park directly opposite is nice for a walk early morning.
Rooms are small but functional and comfortable, with tv, radio and internet access but watch out for the high price. Windows do open but you can hear the noise from the traffic below even 15floors up.
Have stayed at this hotel twice on business and would use it again.
Groups: BeaconRadio
