Fresh and Good
21 May 08, 18:04
As expected
Why review this wagamama over another wagamama? Probably down to the location – it’s in the middle of Soho and has been around for some time. It doesn’t get too busy and you’ll see the odd celeb in hear now and again – not that it’s a good thing.
The food is top notch, as fresh as always and the staff are always happy and super efficient. I’ve been there a few times over the past year and the food was good.
Terrible!
01 May 07, 16:39
Well below expectations
Wagamama's service never seems to be their strong point. All the London restaurants seem to suffer from bad service and the only time I've had good service at a Wagamama was in Manchester. Usually the reason that I go to Wagamama's is the high quality, tasty food - I'm kind of expecting bad service now. Not a good business strategy for them I'm sure, but the staff never always let them down completely. Anyway, I went to the Soho Wagamama during a mid-week lunchtime, a particularly quiet time of the week, so I was slightly hoping for better service. But I was totally wrong. Admittedly, we were in a large party of about 8, but still, the food shouldn't take an hour to arrive. We shouldn't expect forgotten drinks, forgotten meals, meals arriving at completely different times (half hour between them), unhelpful staff, etc.
Okay, so service isn't their strong point, but the food will be good I thought. Again, I was wrong. I was served a lukewarm katsu curry, with a thick layer, similar to the ones you get on custard, that you get from microwaving meals. Not nice. I strongly believe that my meal was microwaved and not to a correct temperature. Why they need to microwave my meal when I'm expecting freshly cooked food, I will never know? I thought my opinion of the Wagamama brand couldn't be damaged much more. The visit to this branch certainly proved me wrong.
