The customer is always wrong
16 Apr 08, 13:14
Well below expectations
After receiving absolutely terrible customer service and results I've decided on what Johnson's customer service policy is: "The customer is always wrong". I've often stood behind customers who've lost items that have been cleaned and felt so sorry for them, until I get to the front desk and it's me who's had my favourite dress ruined. Even though I've had it cleaned somewhere else professionally already without problems, Johnsons will always tell you that a) it's your fault and b) it's a manufacturing problem. They'll then send it off for technical inspection and then they'll still tell you it wasn't their fault. Only take your dry cleaning to Johnsons if you never want to wear it again. On this occassion, I was told that another customer had brought in a £2k pair of jeans (my dress was worth £1175) and they got ruined. So that definitely means it was my fault then. They are just AWFUL and I urge you never to part with your hard-earned cash here. Try Kemptown Dry Cleaners if you live in Brighton or Hove - they're absolutely amazing.
Groups: Southern FM
