Joanna's reviews
Review of London Marriott Hotel Maida Vale
18 Apr 08, 14:43
Nice hotel 
I stayed here for a function at this hotel and it was really nice. The staff were really nice and helpful and made every aspect of the function go smoothly so I would recommend holding an event here.
The rooms were not too big, but clean, modern and comfortable. Breakfast was good too. I didn't use the leisure club so can't comment on these facilities. The hotel is close to transport links so it is easy to get into the West End.
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Review of Royal Lancaster Hotel
13 Apr 08, 16:27
Small rooms, breakfast not included & some staff unhelpful 
I stayed here for a wedding and the hotel carpark was full, they hadn't reserved any parking spaces for the wedding party. Staff were very rude to us, shouting at us to move on and go to a public car park, when we were trying to unload the car in the bay at the front of the hotel so that we wouldn't have to endure the 20 minute walk from the nearest public car park in our wedding outfits with all our luggage in the pouring rain. At check in they "lost" and "found" our room several times and it took about half an hour, if not longer to check in. A relative who had booked a room for herself, her husband and her 2 children was told that 4 people to a room was not allowed and they would have to put their 2 children in a separate room which would be more expensive than the room already booked - this was eventually sorted out by the father of the groom who painstakingly had to explain why it was unacceptable to expect parents to put 2 children in another room. We were told our room was slightly upgraded and wasn't a standard room but whatever was one up from that - our room was tiny and we would not have been happy had we paid to be upgraded as it seemed like a very standard room - there was nothing to indicate any kind of upgrade. Breakfast was not included in the room rate and was so expensive that we checked out without eating there. Would not stay there again unless the room rate was significantly reduced and breakfast was included in the rate.
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