Miranda's reviews
Review of Bathstore.com
27 May 08, 19:25
Bad service from Bathstore 
Having gone over budget on our bathroom we decided to return our luxury taps. Having checked with the store in Wimbledon that a returns policy existed they assured us that we'd be fine. When I handed the taps over one of the boxes had minor damage. The sales assistant said she was sure it would be ok, and that if I didn't hear back from them within 5 days the refund would be paid. On hearing nothing and receiving nothing I called twice over the next 2 weeks and was assured the money was on it's way. Three months later I check my account and nothing shows from them. I called and the taps never left the shop for the warehouse. Bathstore are refusing to pay us back because of one tiny box defect. They were rude and dismissive, even after keeping me in the dark for 3 months. Good choice of products, terrible service, terrible policies.
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