Nick S.

Review of Nando's Chickenland

16 May 08, 17:37

Very bad experience

It saddens me to have to re-review this Nando's because I was in love with the chicken the last time I went, now sadly I am broken hearted.

I went for a spot of lunch at around 2pm on a Thursday and it was surprisingly busy, they still had somewhere for us to sit although it was right next to the kitchen and something must have burnt because the smell was very strong and there was a smoky haze across the restaurant.

We sat, we ordered and we got drinks, all the things you do yourself. The problems started when they kept sitting people down even though it was clear they couldn't cope with the number of people already in the store. The food was being prepared and you could see it sat on the hot plate waiting to be brought to tables. Our food was sat there for at least 5 minutes, I was tempted to get it myself but apparently that's not how restaurants work. When it did arrive you could tell it had been sat out for a while, the pitta bread was cold and hard and the food generally wasn't very warm. We complained and they eventually took the food away. It took a manager to have to sort this out, he actually went into the kitchen and cooked the food for us, he brought it back and to his credit was very apologetic. Even though we were full he offered free desserts, which we declined. He also brought some vouchers for a return visit, one final chance for this place to redeem itself. I don't want to have to go somewhere else for my chicken but if it doesn't improve then I will cluck off somewhere else.

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