Firstly, PC World forwarded the wrong insurance details (mine in actual fact) to Tech Guys. An easy mistake to make, and one equally easy to rectify in my opinion: just send the write details. But no, we received phone calls from The Tech Guys telling us that they refused to perform any work on the laptop until they received the correct details. Why they were blaming us for this, I do not know, as it was nothing to do with us. My parents spent hours on the phone to The Tech Guys (on a premium rate phone number, which cost them tens of pounds) trying to sort out PC World's mistake, and in the end, the right insurance details were sent.

At last we thought the hassles were over, but alas, this was not so. The Coverplan documents state that if they cannot repair your product within six weeks of receiving it, then vouchers to it's value will be sent to you for you to purchase a new laptop. Tech Guys had already had the laptop for over six weeks, and no sign repaired product OR vouchers. It was at this point that my dad got a bit annoyed (understatement) and went down to PC World to complain, but to no avail, the monkeys (in fact, monkeys would have done a better job than these 'people' who had the brain power of an educationally challenged amoeba) who PC World employ were not exactly helpful to say the least.

Another month later, we receive my sisters laptop, supposedly repaired. My sister was at work when it arrived and luckily I was in, so I signed for it. I turn it on to find that not only had it not been fixed, but it was now in a worse state than it was when we sent it in. Again, we call Tech Guys and want answers, but get none. Eventually they agree to send us vouchers, and to our surprise, the vouchers arrived before the week was out. So down we go to PC World, safe in the knowledge that our ordeal was over, but when we get there, the laptop that had been offered to us (as a 'similar spec') was not in stock, so we had to wait another week.

A week passed, and it was still not in stock. So we are offered a different one (a better one), and are told that they had no stock, and would get one sent down from Barnsley. We get a call a week later, saying it had arrived, and to come and collect it the next day, but when we went the next day, the laptop (which had been labelled as 'sold' so it wouldn't get sold) had been sold to someone else. Then a few days later, my mum calls the store directly, and speaks to one of the management, called Andrew Bagworth, and he said they have another one, so my sister and dad went to collect it.

It is at this point that I would like to point out that Mr Bagworth was the saving grace of PC World, if it had not been for him, it is very likely that Watchdog and Trading Standards would've have been involved.

The laptop they received had apparently, accidentally been sent to the Tech Guys to be repaired and the Tech Guys had opened it, but not touched it. When my sister brought it home and opened the box, the AC adapter was missing, and when she turned the laptop on (using my AC adapter) it came up with the user login screen, naming the user as PC World. I don't know about you, but since when do brand new laptops come with a user name a password already installed from the store you buy it from?

As I said before, I am a former Currys employee and know that the only reason this would occur is if the laptop is ex display. Which would also explain why the box had been opened, and why the AC adapter was missing. Again, my mum calls PC World and speaks to Mr Bagworth, who was extremely helpful. My parents go in the next day and speak to him in person, and as it happens, I was right. (the reason I point this out is because I'm not often proved right, and I want to make the most of it).

The laptop we had been given was ex display (and incidentally, as it had been given to us under the pretense that it was brand new, PC World had committed fraud) and Mr Bagworth gave us a brand new one out of the warehouse and promised to get to the bottom of what had happened. After three months, things were finally resolved.

I won't be going to PC World any time soon.

This is not the first time PC World and The Tech Guys have done this sort of thing. Last year, the hard drive on my own Compaq laptop got fried so I sent it in for repair. No delay, but when I got it back they had replaced my 120GB hard drive with an 80GB one. 40GB less memory. I was not a happy bunny. To this day it has not been resolved.

They have some pretty good deals on when you buy multiple pizzas and free drinks refills too.

We thought our incident was a one off so we gave it the benefit of the doubt and tried again but to no avail, once again being given the wrong order and only part of it.

Good location if you live or work in Meridian, easier to get to than Asda and a more spacious lay-out than Asda.

It is not a 24-hour supermarket, so if you're up for some twilight shopping, try Asda.

Want lunch? If you want to nip into Sainsburys for a sandwich during your lunch hour then get there early (or try somewhere else) as they don't replenish their sandwich stock during the lunch rush (why?).

Typical extras include a clothing range (good for the basics), chart CDs, DVDs and video games plus fairly-priced white goods.

Sainsburys Grove Farm Triangle also have a currency kiosk where you can order/collect holiday money. I have not tried this service yet.

There is a large car park with some disabled and parent/child spaces. Toilets are located instore along with a cafe, which seems popular.

Two cash machines can be found outside the store, to the left of the trolley park. There is a petrol station on site with a small convenience store- You can use your Nectar card, too.

Good location if you live or work in Meridian, easier to get to than Asda and a more spacious lay-out than Asda.

It is not a 24-hour supermarket, so if you're up for some twilight shopping, try Asda.

Want lunch? If you want to nip into Sainsburys for a sandwich during your lunch hour then get there early (or try somewhere else) as they don't replenish their sandwich stock during the lunch rush (why?).

Typical extras include a clothing range (good for the basics), chart CDs, DVDs and video games plus fairly-priced white goods.

Sainsburys Grove Farm Triangle also have a currency kiosk where you can order/collect holiday money. I have not tried this service yet.

There is a large car park with some disabled and parent/child spaces. Toilets are located instore along with a cafe, which seems popular.

Two cash machines can be found outside the store, to the left of the trolley park. There is a petrol station on site with a small convenience store- You can use your Nectar card, too.