Menu and prices are the same here as other branches across the country - it just is a lovely venue. Good selection of pastas, risottos, meat and fish. Love the gamberoni (grilled king prawns) and the gnocchi. Also check out the specials, including the wines.

Probably the darkest branch of the Bertorelli's chain and the decor is in need of a little updating - the Charlotte Street and Frith Street branches are brighter and lighter. But it is definitely cosier and more intimate here.

Food is good quality Italian with a range of fish, meat and pasta dishes on offer. It also has daily specials. Good flavours - especially the linguine vongole (if you like clams). Service is good - attentive but not overwhelming.

Save some room for dessert or at least coffee, both of which are good.

Please don't make the mistake of booking this restaurant or of walking in through the door. Our night was truly terrible and ruined beyond belief. The waiters were not attentive and offered us excuse upon excuse and the manager was something else. He argued and told us it was our fault we waited nearly 2 hours for starters!!

I had gone in and booked a table for 8:30pm for my friends hen night, I booked 16 places and exactly 16 turned up -no surprises there then for the restaurant. When I first complained about the food after only part of our group had received their starters, I was told that we had all ordered a starter each and that you are not meant to?? (we were not told this when we ordered, or told that it would be a problem!!).

I wish I could say that this was the worst of it, however it got significantly worse and the manager then resorted to lying to us as a means of trying to shut us up. At no point did we recieve an apology for the horrendous service or an explanation as to why. As the night went on, our table was more and more avoided by the staff when all we wanted was something to eat!!

When after a lot of shouting and complaining by a number of us, our meals turned up, I wish they hadn't in actual fact as they were disgusting. Probably the worst meal out of 16 was a salad that was put down in front of the person next to me, which quite frankly looked revolting (and smelt revolting). A plate of iceburg lettuce, 1 tomato, some green beans (why?), and then the waiter opened a jar of tuna in front of us and tipped it out over the top!! Telling us it was fresh? How?

The pizzas and the pastas ranged from bland to salty and the muchrooms on the pizza were the slimy sort out of a tin (again, truly disgusting). We eventually bartered the manager down in price by threatening to get up and walk out and not pay for anything. Not everyone had had a meal and we left there 3 hours later, hungry and angry. Never again.