Sadly i cannot recommend this company even despite "supposedly" offering the best rate!! ...Here is my story (sorry its so long!!)...

I have had a very hard time with this company. Ordered £1200 worth of Euros and Swiss Francs on Monday.

When Wednesday arrived i was very concerned that i had had no contact at all from TEG. Despite same a same day money transfer they claimed the money was not in their account, my bank confirmed the money had left my account & RBS (their bank) confirmed that the transaction should have gone in to TEG's account same day.. TEG advised me to wait until tomorrow as same day transfers can take 3 days which is nonsense as confirmed by my bank. I gave them the benefit of the doubt and awaited their promised phone call with my royal mail confirmation number.. The call never came.

At this point i was very very worried about my money and i felt my holiday was in jeopardy so once again i called ...

I was again told the money was not in their account, i was foolish because i allowed myself to be fobbed off by the man on the other end of the phone AGAIN, shortly after i had taken all i could and my blood was boiling so i called them back, i spoke (probably more like shouting at this point) to another person, i don’t know if my temper did the trick or maybe it was when i said the words financial ombudsman but he said the money had cleared! I was so relieved! He promised that i would receive a tracking number via email.. And guess what, Friday afternoon and still no confirmation number.

I began typing an email to the company director at this point as i was sick with worry, as i was typing guess what! the postie came with my money!! phew!!

...But the story didn’t end there... i opened my letter and they had not given me the advertised rate, despite me ticking the box on the website to stick with the current rate they had given me todays much lower rate. Not only did i receive 15 Euros less than advertised but they sent me ALL the money in 200 Euro notes!! ...so now i need to get it all changed before my hol.. more time off work! I just don’t have any energy left to chase 15 Euros so i am just going to take it as a lesson learned - Go with a reputable company, its worth a few quid less, that is if they honor the advertised rate!!!!

In summary the people i spoke to at TEG where very rude (i found it VERY difficult to understand there accents which didn't help matters) They would interrupt me regularly when i was talking and one person was clearly huffing and puffing when i was explaining my concerns ..despite me being mostly calm about my missing £1200!! After missing half a days work (and money - I'm self employed) to make phone calls to my bank, their bank (which they should have done but refused to) i feel like i have aged 20 years, really need this holiday now!!

TEG don’t see you as a valued customer, they don’t respect what all that hard earned money means to you, they see you as a way to make a fast buck, nothing more. There was NO communication from them, no reassurance and no customer service. If you want any sort of peace of mind when changing your hard-earned i suggest you steer clear of these currency cowboys!

Many thanks! Happy holidays ;) Karl

But this is the only place to go if you want the best exchange rates in London and with no commission charged.

Easy to miss as it's only a little place on the Strand, it never seems to be busy, and if there is a queue you don't have to wait for long.

Their website updates the exchange rate regularly so you can check it before you head down there.

Highly recommend this place, I just hope I don't have to queue for ages next time!!